Our solution focuses on building a clear and impactful communication channel between commuter and bus driver. Currently, commuters do not get accurate and reliable data from the Port Authority and 3rd party apps because bus drivers are not turning on their Live Tracking devices. We are proposing to incentivize the bus drivers (within Union approval) to turn on these tracking devices. Furthermore, buses often pass commuters at bus stops for multiple reasons. We plan on installing low tech and low cost lights and buttons to enable bus drivers to see commuters and know where to stop. Finally, we're taking communication a step further and building a digital communication channel between commuters and bus drivers to enable them to know exactly where commuters are requesting to be picked up and dropped off.