"Travelers should feel respected and waiting and travel should be a dignified experience."
This solution proposes that disputes at the fare box of Port Authority buses can be handled in a much more pleasant and rapid interaction between the driver and rider, with dignity and respect.
The technology suite is a stand alone companion to the fare box that provides the driver with a rapid resolution tool when riders claim that their connect card balance is in error. First the driver offers to use the FAREness system for a scan of the connect card and head shot picture of the rider to be captured and logged for the Port Authority of Allegheny County Customer Service Center.
The system will levy a fare+fine against the associated card number scanned in. A rider is then allowed a 72 hr dispute window to have the fare+fine waved if their connect card balance was incorrectly set to report as "insufficient funds"
The experience leads to less debate surrounding whether riders are attempting to get a free ride or if the system has failed them. More importantly, the risk of a rider being dismissed from the bus for insufficient funds is greatly reduced in the events where system failures lead to errors at the fare box and the lack of transportation bares excessive penalties to riders, including implications to employment, greater financial burden to secure alternative means of transportation, and secondary financial penalties due to late arrival to their destination.