Working with medical professionals at selected facilities in Miami-Dade County, we propose partnering to offer residents with mental/behavioral health challenges in underserved areas transportation to medical appointments, therapy, pharmacies, and other destinations as deemed appropriate by care coordination staff. Our proposed approach seeks to leverage the Kaizen Health platform to connect the county’s most at-risk populations to the services already being provided in Miami-Dade County. Together, we hope to see an increase in the appropriate outpatient mental health services, medication adherence, and patient satisfaction, and an attendant decrease in ER visits, missed appointments, and other adverse results. In accordance with the Miami-Dade County Department of Transportation and Public Works vision for the county, our proposed solution embraces the concept of mobility management as we work to eliminate the barrier of transportation in your communities.
How it works: A patient comes to your clinic or local emergency department looking for mental health resources. Your clinical staff conducts their initial screening and asks the patient about barriers they face with their access to community healthcare. Once deemed eligible for Kaizen Health’s services, the care coordinator enters the patient’s information into our HIPAA compliant software and sets up rides to/from their future appointments. Patients are transported in a vehicle that best fits their health status – rideshare sedan, wheelchair vehicle, etc. A three-step verification process confirms patient acceptance of the ride and lets medical staff know if the patient will be at their scheduled appointment. If the patient verifies their pick-up time, our transportation services will ensure their arrival 15 minutes before their appointment starts; if not, medical staff can open this appointment time up to other patients and the original patient is contacted for rescheduling.