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DispatchBot - Dispatch. Streamlined.

Software designed to create robust passenger profiles, facilitate scheduling, optimize routes, and track vehicles in real-time.

Photo of Amanda René Capella
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Dispatching software that manages several or more vehicles often costs tens of thousands of dollars a year. For many smaller transit companies and hopeful entrepreneurs, this high cost is a barrier to starting or expanding a business. Dispatch Bot is the solution that offers businesses the tools to gather passenger information, schedule optimally, perform trips on time, track vehicles, review reports, and invoice.

For this challenge, it is Dispatch Bot's mission to address mobility of care for vulnerable populations in the peripheral areas of Mexico City by providing new and existing transit providers the software necessary to cater to their needs.

We propose offering our service for free to the providers of Mexico City during the pilot period. We wish to add features to our existing software such as a General Transit Feed Specification, or GTFS, to make available to any potential passenger the trips a provider who is using DispatchBot offers.

We also propose an alert button within the passenger and driver app to report assault or medical emergencies. Real time tracking of drivers will allow emergency services to locate and provide aid. 

Mobility in Neighborhood & Certainty and accessibility: 

Transit providers who use Dispatch Bot typically operate a wide range of vehicle types, including high capacity vehicles which are less accident prone and can be used to perform multiple trips along a route Including the small stops along the route.  

Dispatch Bot allows for efficiency for both the transit company and the passenger in several ways within Neighborhoods:

  • Trip Planning - Passengers can call the provider in advance or use the mobile app, ShuttleBot, to make a trip request that includes requested pick up or drop off time and any considerations for mobility aids or extra passengers like children. The transit provider knows in advance what accommodations to make for the passenger.
  • Shared Rides - Not only can people travel in groups in larger capacity vehicles, but also several trips can occur on one vehicle much like a bus system. Mothers traveling with children, nurses traveling with patients, family traveling with their elders: all groups benefit from a service like DispatchBot that aids transit companies in organizing efficient, optimal shared rides at a low cost.
  • Familiarity - Local trips to the doctor or errands are often reoccurring. Familiarity between the driver and the passenger creates a bonding sense of community and also aid in a perceived and real sense of security. Also, drivers who know their riders can also tell when something is not right and can alert necessary family or institutions.

Prevention and Care of Sexual Violence: 
 Safety and efficiency work together within Dispatch Bot to ensure passengers are secure and transportation provides are equipped with the information needed to aid their passengers whenever the need should arise. 

We propose adding to our current software a feature which allows drivers and passengers with their respective mobile applications to report emergencies such as assault or medical emergency needs at the click of a button. 

Real time tracking of vehicles will allow the location of the vehicle to be known for expedited help.

Also, the General Transit Feed Specification, GTFS, will allow the passenger to track where their driver is in real time through apps like Google Maps / Google Transit allowing passengers to avoid unnecessary waits.

Does your project seek to improve the mobility of people living in peripheral areas of Mexico City? 

DispatchBot is the affordable software solution transit providers need to schedule, route, perform, and track trips safely and optimally. 

The low cost of the service provides transit providers an opportunity for entrepreneurs to start a transit business and for existing transit providers to expand their services and offer their services at competitive prices.

By offering the service free during the pilot period, we offer local transit companies within CDMX the opportunity invest in the peripheral markets of the metropolitan area where a large number of vulnerable populations require transit solutions. 

Does your pilot project solve a specific need for at Least One of the following priority groups: women, People with disabilities, older adults, girls and boys?

DispatchBot allows these new and existing providers the tools required to take detailed information about their passengers and provide comfortable, catered service to their needs.

For passengers with recurring medical appointments or errands, DispatchBot offers subscriptions. For all vulnerable populations, DispatchBot supports detailed information collection to ensure the vehicle is equipped with the capacity and any mobility aid needed to support the passenger.

Does your pilot project Demonstrate knowledge of the times and requirements for its implementation, as well as the possible obstacles and a plan to Overcome them in a period not Exceeding six months?

DispatchBot's core services: AutoScheduler, BillerBot, ShuttleBot, DispatchBot Driver App are all currently working.

We will need to implement a General Transit Feed Specification for the software that will publish route data for consumption of any transit app like Google maps. This feature will place companies who use Dispatch Bot as an option for transit within Google Maps, thereby giving passengers more options to get the care they need.

ShuttleBot will be enhanced. Currently, ShuttleBot- which is free for the passenger- allows the passenger to book a trip with a specific provider and offer all needs for the trip in the request. We would like to add an emergency button to the application.

Does your project Have the Necessary Characteristics to be Implemented with a maximum resource of 2 million pesos?

It is. Our project would use the full funding amount to support operational costs, training and launch of service during the six month period.

Can your pilot project be Implemented in the current context of Mexico City and With the current Characteristics of the transport network?

DispatchBot can affordably be used with existing transit providers including Luxury buses, minibuses, and even bicytaxis. The free offer during pilot period will incentivize new business growth in this area and encourage expansion due to savings. Also, GTFS will offer advertising from the provider to the passenger through applications such as Google Maps / Google Transit which raises demand. 

Does your project Demonstrate knowledge of the Characteristics, needs and problems of the area and population group for ITS Which implementation is planned and Adapted to the Local context?

Vulnerable populations in peripheral areas within Mexico City are in need of transit which comes from a recognizable brand, offers comfort and reliability, is affordable, and can cater to their needs such as the use of mobility aids like wheel chairs. 

DispatchBot offers transit providers the tools necessary to accomplish these goals through familiarity, low costs to invest in higher capacity vehicles and expand to manage larger fleets, and detailed passenger information records.

Does your project include a scalable and replicable plan that facilitates that it can be implemented in other areas of the city or that it can expand in the same area?

DispatchBot currently operates all across the USA and has been the software of choice for transit fleets of up to 70 vehicles in some of the largest cities such as Seattle, Washington.

Does the solution have a financial model and / or show a path to a revenue stream that could sustain it after the end of the pilot phase?

DispatchBot has been in operation for over ten years and in that time has helped thousands of companies increase their dispatching efficiency and run their transit operation at one of the industries lowest price points.

After the pilot phase has ended, the companies using Dispatch Bot will be offered to continue use of the service for a small monthly per vehicle charge. The tools Dispatch Bot offers these companies to command large fleets and provide deserved and needed care for vulnerable populations.

The features that make DispatchBot stand out:

Increase operational efficiency by choosing the most optimum route 

DispatchBot has built-in artificial intelligence to help schedule trips in the most efficient manner possible. Dispatch Bot will automatically provide dispatchers with up to five preferred schedules, from which dispatchers can choose the best, or create their own. The DispatchBot auto-scheduler automatically accommodates special vehicle requirements, ensures your passenger will arrive on time, the driver has ample time to make his next appointment, and much more.

Schedule and dispatch in real-time

All schedules are created visually. The transit provider does not have to wade through huge lists of text, searching for trips and trying to determine where the trip fits. Our visual scheduler presents the entire day on a single board and uses colors to aid the dispatcher in scheduling.

Staying on-top of on-time performance

Stop problems before they even start.

DispatchBot automatically alerts providers of trips that may miss on-time performance contracts; days in advance of you ever performing the trip. With a single mouse-click, dispatchers can correct the problem before it ever becomes one.

DispatchBot automatically keeps track of on-time performance record by day, week, month or any other time period. You can slice the report by account or driver and gain powerful insights to identify and mitigate issues.

Drivers always know their schedule

Keep the whole team connected. Drivers can use their smartphone to automatically receive trip information and navigate to the trip using turn-by-turn direction GPS. The status, time and odometer of the trip is automatically recorded by the driver and captured in DispatchBot. The Dispatch Bot mobile app also allows drivers to collect digital signatures from passengers.

See growth in real-time

DispatchBot provides real-time reporting using real data. There is no need to wait until the end of the day, week or month to reconcile how your business is performing. DispatchBot allows transportation providers to get the right information when they need it so that they can make informed business decisions.

Run reports by driver, vehicle, account or virtually any other facet. DispatchBot provides the number of miles driven vs the original estimates, the time the passenger spent in the car, wait time, revenue and many other metrics. Learn more about DispatchBot's reports.

Describe quienes utilizarían tu propuesta (1,000 caracteres) // Describe who will use your solution (1,000 characters)

The Transit Provider-Day to day, this user can view reports including driver shifts, vehicle odometers, on time performance tracking, and invoicing. The admin and manager can create other users and create shifts for drivers. The Dispatcher-Using the Scheduling board, the dispatcher is able to move unscheduled trips onto a scheduling board which assigns them to drivers. The dispatcher can create and edit these trips and track the location of all drivers in real time. The Driver-Using the free driver app, the driver is able to enter odometers, read notes about upcoming passengers and needs, see upcoming trips and get signatures from clients if needed. All information is sent to the dispatcher. The Passenger-Using Google Maps or other service, the user finds the provider. The free ShuttleBot app allows for a trip request or the person can call the provider. As the trip time approaches, the passenger gets ready for pick up. Driver arrives. Trip commences.

Describe la etapa de desarrollo de tu propuesta // Describe your solution's stage of development

  • Implementada: ya ha implementado su solución y está explorando nuevos casos de uso. // Fully Scaled - you have already scaled your solution and are exploring new use cases

Platícanos acerca de tu equipo o compañía (500 caracteres) // Tell us about your team or organization (500 characters)

Hello! We are the DispatchBot team and we are very honored to propose our software to Mexico City as a way to improve mobility. Our team works closely and consists of our development team and project manager, customer experience specialist and support.

Tamaño de tu equipo o compañía // Size of your team or organization

  • 2-10

Fondos // Funding Request

  • $75,000

Presupuesto aproximado (500 caracteres) // Rough Budget (500 Characters)

The 75,000 requested for funding will aid in the launch of the service, operational costs for DispatchBot, advertising within Mexico City and training of facilities in Mexico City who wish to use the software. We will be providing the software and training to providers within Mexico City for free during the pilot.

Describe cómo usaras los fondos para tu proyecto piloto (1000 caracteres) // Describe how you would pilot your idea (1000 characters)

When we implement the GTFS and ShuttleBot enhancements, our project will launch and be available to transit providers or hospitals not only within Mexico City, but also in cities across the US where DispatchBot has successfully been used for over ten years. We will use feedback and our monitoring services to determine performance. The DispatchBot team is equipped with support services dedicated to receiving communication and responding to any questions asked. This support is a part of DispatchBot's operation costs. We will also be using the funding to advertise the service. Once the pilot period has ended, companies using DispatchBot will be charged a monthly fee based on the number of vehicles employed. a 12 month contract will be available for a discount. These prices have not been determined. In the US, DispatchBot costs $35/vehicle per month. We will be researching a similar price point for companies within Mexico City in our detailed Proposal provided in the next round.

Describe cómo medirías el éxito de tu piloto (1000 caracteres) // Describe how you would measure the success of your pilot (1000 characters)

The first measure for success should be whether companies are using DispatchBot to reach peripheral communities of Mexico City. If the service is not being used to reach these regions, our team will reevaluate advertising and consider improvements for the passenger app. Research will need to performed exploring whether passengers who need rides are using a application like Google Maps to find transportation providers. If they are not using a trip finding application, how can DispatchBot reach these individuals inform them of the options available to them? For instance, it's possible a modification to DispatchBot's passenger app to include a "Search for provider" feature. This would be an example of responses to obstacles we might encounter and are fully within our capabilities to address should we become aware of them.

Plan de sostenibilidad (500 caracteres) // Sustainability Plan (500 Characters)

DispatchBot is an affordable subscription service for dispatching software that has been in business across the entire US for over ten years. As the pilot period ends, companies using DispatchBot will begin being charged a monthly fee based on the number of vehicles the company operates. This per vehicle cost is designed to be economical and a lucrative option for small or large transit companies who are either just starting their business or looking to expand their services.

Social Media

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Join the conversation:

Photo of Andrew Dean

Great proposal DispatchBot,
Cost effective dispatching software that can offer small business owners scheduling and route optimization should go a long ways towards improving the business case for serving outlying communities.

Photo of Amanda René Capella

Thank you! We hope to not only incentivize expansion of existing businesses, but also to encourage new entrepreneurs as well.