When we met Priscilla, she was only making one or two of her dialysis appointments per week. She found going exhausting, because the treatment center was 30 minutes away, and she struggled with the people who were supposed to pick her up. Either they didn't show up, they were late, or in some cases just sat in the car while she struggled. We got involved because Porter Hills reached out to us and asked us if we could assist. We worked to identify her needs and her strengths, and then we advocated on her behalf to get her treatment closer to her home. Now, Priscilla depends on us to do whatever it takes to make sure she gets where she needs to be. Priscilla is like family; and in the 3 months that she has been our client, our Personal Assistants have made sure she has had the support and resources needed to make it to every lifesaving appointment.
Introduction: Kboose formed at the end of 2016 and worked to develop and pilot a profitable, and socially responsible business model in the West Michigan area for two years. It was a challenge that tested us to our core; there were many obstacles we had to overcome and changes we had to make. Despite this, we held steadfast to our goal – to develop a way to reduce the stress of your friends, family members, and employees while allowing them to provide greater care to their loved ones without missing a day of work or making unnecessary sacrifices. In 2019, with our new business model we proudly opened our door to the public and began accepting new clients and hiring Personal Assistants.
About Us: Kboose is a for-profit business registered as an L3C which provides Advocacy and Personal Assistants to individuals in the community through the Kboose Assists Platform. Our goal at Kboose is to help our clients overcome mobility restrictions and personal limitations, all while improving the quality of life through a unique business model and platform. Our clients are often the most vulnerable in the communities we serve and include seniors, those with disabilities and families with kids. Our Personal Assistant Service allow us to address the real needs of every one of our clients as opposed to merely providing a service that acts as a band-aid.
Service Description: Kboose Assists is a service based mobile platform created by the Kboose Team. It provides the technology needed to connect our Personal Assistants with individuals who need mobility assistance. In conjunction with our platform, our Personal Assistants are then able to provide the supportive services needed to assist seniors, veterans, the disabled, and family's with kids, either by on-demand requests or through an appointment scheduled in advance. Currently, appointments are made via text or by phone. We then use a universal app to schedule and map the Personal Assistants.
What is unique about Kboose is our business model. We are a Personal Assistant Service, and we bill for the service our Personal Assistants provide. Our Personal Assistants are fully vetted and are empowered to do things for or with our clients. Notably, we are not a transportation company, and we do not charge for transportation; instead, we volunteer our vehicles or drive our client’s vehicles utilizing a carpooling mantra to make the service as affordable as possible for our clients.
Kboose Assistants also go the extra mile to help our clients get to the vehicles, stow their walker or wheelchair, and also stay with them during appointments. It is also common to find a Personal Assistant shopping with clients, attending court appointments or even taking pets to the vets. At Kboose, we understand there is more to life than just Doctor’s Appointments and we designed our services to help those in our community live their lives to the fullest by individualizing every client’s experience to accommodate their needs.