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ShyftAuto provides a software platform operated by Auto Service Centers to connect, communicate, and coordinate with the consumer.

ShyftAuto provides a solution for consumers to easily keep their cars safe and up to standards and regulations.

Photo of Peter Seymour
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ShyftAuto is a software application that is controlled by a car service center, the

backend, and used by customers that need to have their car serviced, the front end.

We sell our product to car service centers who use it to allow customers to schedule

their cars to be picked up for service and returned when the repair order is complete.

The front end application is very popular as it alleviates the need for customers to ever step foot into a service center again. All communication with the service center can be done from with the app and the app retains all communication between the center servicing the vehicle and the customer, as well as a copy of the completed invoice for future recall. The customer can also track where in the process the vehicle is using a graphical tracking tool.

The service center provides the pickup and delivery in return for 35% higher repair

order return, higher customer satisfaction, new car sales, customer retention,

manageability of cars on lots. For a small monthly fee for using the software, we give

the service centers an omnichannel for communication with customers using up to

date technology. The world is changing and it is time for service centers to take

advantage of the wave.

We have filled a space between the customer and the service center and taken

advantage of that space by providing new services. The main new service is a pickup

and return of the cars being serviced. Accompanying the pickup and return service is a

communication device, a way to collect and maintain service history, and avenue to

sell new cars and by used ones, and a way to keep the customer informed of the

progress of service and any issues found during the original repair order. So how does

you service center communicate with a customer?

ShyftAuto provides a software platform operated by dealers to connect, communicate, and coordinate consumer auto service using mobile technology.

ShyftAuto’s service center customers use our platform to receive incoming consumer requests for pickup and delivery auto service and can respond to these requests using an organized workflow and a communication system to ensure the customer feels guided and informed throughout the duration of service as well as in between appointments.

Consumers can track, authorize additional work, and communicate with the service facility all from one mobile interface. Consumers respond well to the mobile centric interface which eliminates any need to step foot in a service center. Consumers can keep up with a record of their maintenance history through the app.

The combined efficiency of consumer’s interaction and dealership dashboard allows this platform to generate 35% higher returns in consumer spending, consistently high consumer experience reporting, and the opportunity to leverage our omnichannel customer base means real growth for dealerships proportional to the growth and adoption rate of the platform. Shyft auto positions itself in a futuristic vision of commoditized dealerships providing on demand consumer actualization.

How will your solution benefit residents, workers, or visitors in the Michigan Central Station impact area? (1,000 characters)

The service customer and the service facility benefit. The customer: Relatively stress-free transaction, Improved safety and value for automobiles, Control over the process, Time-savings of avoiding the trip to the facility o Financial benefits of proper maintenance. The service facility: Increased revenue, New customers, Vehicle sales, Retention, Improve efficiency.

Describe your solution's stage of development

  • Ready to Scale - you have completed and expanded your pilot and are seeing adoption of your solution by your intended user

Insights from previous testing (500 characters)

We have tested over 1700 cars in our Pilot program at a Honda dealership in Greenville, NC. We have seen an average increase of %35 on repair orders. This reflects that consumers want to keep their cars up to safety standards if it doesn't cut into their personal time. We have seen a large increase in retention, we've even had serial users with one consumer coming back 12 times in a year. Customer satisfaction has also increased, consumers love to save time.

Tell us about your team or organization (500 characters)

Our team consist of a long time service center manager, a long time computer programmer, an application architecture, a doctor and a previous dealership owner. Marcus Aman: Managed service and parts functions at $8m/year Honda dealership. Supervised staff of 58 employees. Peter Seymour: with over twenty (28) years of experience in the analysis, design, and development of computer systems, including 24 years experience architecting and delivering web-based IT solutions.

Size of your team or organization

  • 2-10

Team or Organization URL

https://shyftauto.com

Are you submitting as a student team?

  • No

Are you submitting as a team from the Impact Area?

  • No

Funding Request

  • $150,000

Rough Budget (500 characters)

We will use the money to Market the software to Automobile Service Centers, Dealers and consumers. The money will primarily go for marketing and sales. We have a need to hire ride share drivers to shuttle cars which will also use the fund.

Describe how you would pilot your idea (1000 characters)

We have been plotting our software and solutions for over a year, We have 2 more pilots starting in the next month and are looking to scale.

Describe how you would measure the success of your pilot (1000 characters)

We measure our pilots success using the metrics commonly used on the service center market. Consumer satisfaction is our number one goal. Using customer satisfaction forms. We also use service center metrics including: Repair order cost Customer retention Customer satisfaction New sales

Sustainability Plan (500 characters)

We have a sales marketing role out plan that will ensure longevity. This is an untapped space that provides communication between the consumer and the service center providing real time updates of what stage of service the car is in and allowing messages to be sent back and forth between the right people.

Social Media

@shyftauto https://www.facebook.com/shyftauto/ #shyftauto

4 comments

Join the conversation:

Comment
Photo of Mackenzie Fankell
Team

@Peter Seymour Thank you for sharing this proposal! I am a Michigan Central Station Challenge facilitator. It sounds like you have had great success with piloting this solution in Greenville. Keeping cars safe is very important. Have you thought about how your technology would improve mobility specifically within our impact area? For example, do automotive service providers within the area have the necessary technology to adopt your solution, or would they have to invest in the technology? What percentage of the population in the impact area owns vehicles? Thank you, again, for sharing, and I look forward to hearing more!

Photo of Marcus Aman
Team

Our technology would allow consumers to have scheduled services in a more time efficient manner and during less busy traffic times. We are working on in car solutions that allow vehicles to schedule services and for "autonomous vehicles" to drive themselves in for service when needed and approved by their owners. Service facilities that use Shyftauto, will have a competitive advantage during the on-demand economy.

All automotive service providers will have all of the necessary technology to adopt our solution. All they need is a computer. Our software will allow facilities to increased repair order counts and dollars. It will also help improve customer service scores and retention by giving consumers an outlet to have their vehicle serviced while they are at work or at home.

According to a Detroit News article, Detroit and its suburbs had over 65,000 vehicles on the road in 2016. With interstates 75 and 96 surrounding the area, we are confident that we can have a major impact on the lives of people around Michigan Central Station, while creating transparency and changing the way consumers have their vehicles serviced.

Photo of Marcus Aman
Team

ShyftAuto is a 3 way marketplace that connects consumers to service facilities and drivers for on demand pickup and return for vehicle service. We want to be in - dash in new Fords and help collect traffic data / mapping data and other analytics that improve the consumer experience and gather more information that can help OEM's.   Our service is different.  The vehicle is taken into a certified service facility so a complete multipoint inspection can be done on the car.  The consumer can continue their day without interruption and have it returned to them at their desired time.

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