Improve access to mobility information, and create immediate benefit, by eliminating the friction and anxiety often associated with learning new technologies. Allow residents to access relevant information and functions using whatever application or interface they prefer - mobile, web, chat, audio.
How it benefits the Opportunity Area - Improve access to mobility information:
Residents gain secure access to a wealth of useful mobility information with little to no change to existing technology usage behaviors or expenditures. This dramatically increases the chance of adoption, usage and project success.
Signalpattern™ is a cloud-based, multi-modal UI platform that enables anyone to interact with Internet-based information via whatever user interface type they find most useful or convenient. This approach helps municipalities avoid costly custom application and/or service development, support and maintenance.
For example, Signalpattern would allow a user to query bus location and timing information using SMS. Below is an example user journey (see attachment for more).
Or - a user could, when at home, ask Alexa for a specific bus schedule and then, while waiting at the bus stop, use SMS to query when the next bus will arrive.
Or - John could use a mobile browser to access MoGo bike sharing usage instructions, while user Mary uses Facebook messenger to query the same information.
Signalpattern ensures that the mobility information needed by a user is available whenever and wherever it is required.
Signalpattern connects directly to internet-based data sources (via APIs) and organizes the information into searchable, combinable, interactive digital building blocks, called “patterns”, that can be accessed via any popular user interface type. Users can easily share useful patterns, driving distribution and consumption.
Importantly, Signalpattern is a platform designed to enable anyone, not just developers, to build, modify and use their own custom solutions. Patterns are built in LEGO-like fashion, which makes its usage intuitive and fun. This will allow residents and communities to tailor existing solutions to meet specific needs and/or create new ones to address any issue, large or small.
The benefits to residents, non-residents and visitors:
- Easy-to-learn access to relevant, previously unavailable/inaccessible mobility information
- No additional costs
- 96% of US residents already have a cellphone of some kind
- All US carrier wireless plans include SMS messaging (no data plan is required for SMS)
- Instant availability
- Nothing to download
- Service is natively supported across all hardware types - feature phone to smartphone to audio devices (e.g. Alexa).
- Easy customization
- Patterns can be easily individualized for specific use cases
- New versions can be quickly shared amongst communities