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Neighbor-Hub matches mobility-constrained community members with goods and service providers in the digital and physical space.

Photo of Luis Alvergue
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Neighbor-Hub is an application that matches mobility-constrained neighborhood residents with goods and services providers. For residents with limited access to traditional transportation modes, Neighbor-Hub brings to them limited medical and grocery services through a single platform that implements  a scheduling (time/location) application. Once a 'service package' (an aggregation of goods and services scheduled for delivery at a particular time and location) is bundled within Neighbor-Hub, the goods and services are delivered to a main hub location (where this means a location that is at most about 1 mile away from the residents which make up the 'service package') in the neighborhood, such as parks, churches, or other community institutions. In addition, Neighbor-Hub is a tool which enables residents to manage non-commercial neighborhood activities such as childcare and ridesharing. Non-commercial activities can be tracked in Neighbor-Hub and exchanged for commercial goods and services. In this manner, Neighbor-Hub contributes to solving the problem recognizing valuable informal economic activity that traditionally is not acknowledged. 

From the point of view of the consumer, Neighbor-Hub is a solution for residents with limited access to traditional transportation modes. A 1 mile walk to a park or church and an account with Neighbor-Hub is all that is required to access limited medical and grocery services.

From the point of view of the service provider, Neighbor-Hub provides two main things, 1. Reduces no shows for medical appointments and 2. Provides healthcare providers with increased visibility on how to better serve those patients within those communities.

Describe who will use your solution (1,000 characters)

East Austin community members with limited access to traditional transportation modes will be the main users. Health care providers will be the main service providers and will use Neighbor-Hub to determine which locations their mobile unit should visit to increase the likelihood of serving the greatest number of patients.

Describe your solution's stage of development

  • Initial Design - you are still exploring the idea and have not tested it with users

Insights from previous testing (500 characters)


Tell us about your team or organization (500 characters)

Michael is a technology entrepreneur, graduated from the Founders Institute accelerator founder of @GetCheckApp passionate about utilizing technology to solve problems. Luis is an electrical engineer with both academic and industry experience working in diverse roles. Recently, in his transportation consultant role, he has been applying his creative problem solving skills towards future-mobility planning projects.

Size of your team or organization

  • 2-10

Funding Request

  • $75,000

Rough budget (500 characters)

Research: 15% Funds required to refine the problem statement and provide a clear list of requirements for a strategic implementation. Development: 70% Funds required to develop the web application interface (MVP). Marketing: 15% Funds required for community outreach, PR, and marketing strategies.

Describe how you would pilot your idea (1000 characters)

We would partner with community institutions to utilize pre-existing infrastructure. A potential partner like Mt. Zion Baptist Church in the East side of Austin for example, already provides transportation services, where members text a number a day prior for transportation needs. Utilizing this infrastructure we would set up pick-up points where members and non-members would receive transportation services to the main hub location. From there, we would collaborate with volunteers who receive and collect service orders from community members. These service orders include but are not limited to, groceries and health services. The person is then required to make a 20% down payment on the goods/service they requested. This ensures two main things, 1. Reduces no show 2. Provides healthcare providers a head count of committed patients. The orders are then delivered the following week on Sunday.

Describe how you would measure the success of your pilot (1000 characters)

We would track the number of people who utilize the various services provided through Neighbor-Hub. We would also track how much time is saved for health care providers knowing patients have made a monetary commitment. In addition, the number of grocery orders that were fulfilled, and the number of medical appointments that were scheduled and did not result in a no show could be used as a measure of success once a baseline value has been established.

Sustainability Plan (500 characters)

The sustainability plan is to have a web application interface that serves as a marketplace connecting essential services to underserved communities. Neighbor-Hub sustains itself by collecting a percentage for processing electronic payments made through the community app. As well as charging healthcare providers for patient referrals.


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